Why did I receive a leak alert?

Customers will receive an automated leak alert if their smart water meter detects certain use patterns:

  • "Continuous Leak Alerts" are sent automatically if at least 3 gallons of water are consumed every hour for a minimum of 24 hours. While this pattern may indicate a slow leak, these alerts can also be triggered during times of intentional continuous water use, such as slowly dripping faucets to prevent frozen pipes in cold weather, or when refilling a pool.
  • "Burst Leak Alerts" are sent when a meter detects a large and sudden spike in water use. This spike could be caused by a burst pipe or water heater and should be investigated immediately to prevent damage to your home and property. If you need assistance shutting off water to your home due to a leak, please contact the City of Allen's 24/7 water emergency hotline at 214.509.4530.

Show All Answers

1. How do smart meters work?
2. Who can see the details of my water use?
3. How does the meter sense for leaks?
4. Am I charged extra for the smart meter?
5. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
6. Do smart meters measure both water and wastewater use?
7. Do smart water meters emit radio frequencies? If so, what is the impact?
8. With a smart meter, am I able to turn off my water at the main valve?
9. Why did I receive a leak alert?