What happens if I experience a plumbing issue after my smart meter is installed?

All installers are trained on steps to prevent negative impact to customers’ plumbing, and reports of problems are very rare. If customers encounter any issues immediately after their smart meter installation, it is important to contact Pedal Valves, Inc. (the City's contracted installer) at 214.432.7288 so they can investigate and determine appropriate cause and resolution. If customers still have concerns, they should contact the City of Allen at 214.509.4560 or email coautilities@cityofallen.org. For weekend or after-hours emergencies, customers can always call the City of Allen's 24-hour water emergency hotline at 214.509.4530.

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1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How will I know when my smart water meter has been installed?
10. What happens if I experience a plumbing issue after my smart meter is installed?
11. How do the new meters sense for leaks?
12. Will I be charged extra for a smart meter?
13. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
14. Will smart meters cause my water bill to be higher?
15. Will my water rate go up because of smart water meters?
16. Do smart meters measure both water and wastewater use?
17. Do smart water meters emit radio frequencies? If so, what is the impact?
18. Can I opt out of installing a smart water meter at my home or business?
19. Will I still be able to turn off my water at the main valve after receiving a Smart Meter?
20. Why did I receive a leak alert?