Will smart meters cause my water bill to be higher?

Smart meters provide a more accurate measure of customer water use than previous, mechanical meters. Mechanical meters have been found to run more slowly over time, leading to instances where a customer's water use was underreported and therefore the bill to be low.  The City of Allen stopped replacing old meters in 2019 in preparation for the citywide installation of smart water meters. This means meters that may now underreport water use may still be in use, resulting in lower bills that do not accurately reflect the full amount of water used. New meters will register all water consumption so customers are billed for accurate amounts.

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1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How do the new meters sense for leaks?
10. Will I be charged extra for a smart meter?
11. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
12. Will smart meters cause my water bill to be higher?
13. Will my water rate go up because of smart water meters?
14. Do smart meters measure both water and wastewater use?
15. Do smart water meters emit radio frequencies? If so, what is the impact?
16. Can I opt out of installing a smart water meter at my home or business?