What should I do if I have username and/or password problems?

New users of the MyAllen app will need to create a username and password to access many of the app’s features. Users will not be able to log in automatically with previous username/password combinations, including those use for City utility accounts or older versions of the MyAllen app. 

If you are unable to create an account and/or change your password, contact our vendor to report this bug. 

Show All Answers

1. Do I have to create an account to use the MyAllen app?
2. How do I create or change my username and/or password?
3. What should I do if I have username and/or password problems?
4. I registered for trash/recycling reminders but am not getting them. Why?
5. What is the difference between “anonymous” and “confidential” requests?
6. How do I report a problem or bug with the MyAllen app?
7. My older version of the MyAllen app isn't working. What’s the problem?