Will the mailing address for pay-by-mail change?

Yes. The new mailing address is PO Box 734802, Dallas, TX 75373-4802. If you choose to mail in your payments for any bill dated on or after January 11, 2020, send them to this address.

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1. Will my account number change after January 16?
2. When can I set up my new online account?
3. What do I need in order to set up my new online account?
4. What do I need to do if I pay my utility bill through my bank bill pay service?
5. Will my billing due date and billing cycle change after January 16?
6. Will the transaction fees for online payments change?
7. Will the mailing address for pay-by-mail change?
8. Will overall costs increase due to these system upgrades?
9. Why was the Tyler/Munis software chosen for this system upgrade?