Strategic Plan

It's our safe community, community character, community unity, vibrant centers, great neighborhoods and experiences for all that make us the premier place to live in the DFW Metroplex.

These words capture the vision of Allen City Council set forth during a strategic planning process in 2020-2021. The City of Allen Strategic Plan 2036 was created by elected city leaders to help prioritize projects, clarify initiatives and develop work plans and budgets for the next several years. It was officially received by Allen City Council on May 11, 2021, and modified by City Council on Feb. 19, 2022. Each year a new workplan is established highlighting the priority activities for achieving each Strategic Goal. View the 2022 Action Agenda outlining how staff and City Council will work together to achieve City of Allen Goals for 2026.

red iron walking bridge spanning Allen's historic stone dam

City Government Mission

The Allen City Government Mission is to provide best in class municipal services, be financially responsible and sound, plan and invest in Allen's future, engage our community, provide fair and equitable community services and city government, preserve and enhance our Allen community character and stimulate economic growth and business investment.

City of Allen Goals for 2026

Click any goal to learn more!

  • GOAL 1: Financially sound and transparent city government
  • GOAL 2: Safe and livable community for all
  • GOAL 3: Vibrant community centers with lively destinations and successful commercial centers
  • GOAL 4: High-performing city team providing resident-focused services
  • GOAL 5: Engaged and connected Allen community

City of Allen Strategic Plan 2036


GOAL 1: Financially sound and transparent City government

Allen should have adequate resources to support the services and service levels as defined in the Annual Budget. This includes regular investment in the maintenance and upgrade of City infrastructure and facilities, having diversified revenue sources, and delivering City services in the most cost-effective and efficient manner.

Transparency should be accomplished through a proactive communications strategy and processes for informing the residents and Allen community.

  1. City of Allen logo

    Allen Finance Department recognized with national award

    APRIL 28, 2022 - The Government Financial Officers Association (GFOA) recognized City of Allen with national awards for its Popular Annual Financial Report (PAFR) and Annual Comprehensive Financial Report (ACFR) for Fiscal Year 2020.
  2. City of Allen logo

    Manhole rehabilitation project approved for $851,314

    APRIL 28, 2022 - Council approved an agreement to rehabilitate 41 manholes located at Village at Allen and the Watters Creek shopping area. While this deterioration is not widespread, prolonged conditions can lead to damage to city sewer lines.
  3. City of Allen logo

    Bond issuance approved for $25.5M in improvements to City services

    APRIL 15, 2022 - City Council approved a $25,521,00 bond issuance for improvements to the City’s park system, transportation infrastructure, and library and fire services. These funds were authorized by Allen voters in the 2016 bond election.
  4. Firefighter uniforms hanging on rack with patch visible

    City of Allen approves Meet and Confer agreement with Allen Firefighters Association

    FEB. 1, 2022 - City staff and Allen Firefighters Association successfully reached an agreement related to the Meet and Confer process pursuant to Subchapter B, Chapter 142 of the Texas Local Government Code.
  5. City hall

    Maintenance, upkeep projects approved

    JAN. 11, 2022 - Councilmembers authorized contracts for City facility HVAC maintenance as well as a data backup and disaster recovery platform. These maintenance projects help prolong the life of City assets and protect against costly equipment failures.
  6. City of Allen logo

    Council reviews success of the CDBG Program’s 2020-2021 activities

    DEC. 28, 2021 - City Council adopted the 2020-2021 Comprehensive Annual Performance Evaluation Report (CAPER) for the Community Development Block Grant Program (CDBG), recognizing its accomplishments from the past year.
  7. Allen aerial shot

    Stable economy, strong management earns Allen highest possible bond rating

    A stable economy, strong fiscal management and above-average resident incomes helped the City of Allen maintain the best possible bond ratings from both Moody’s Investor Services and S&P Global Ratings.
  8. group of finance employees posing with Allen mayor

    Purchasing process saves Allen $9.6 million

    MARCH 20, 2021 - For the twentieth consecutive year, the City of Allen has earned top marks for its efforts to save money and make ethical choices in its purchasing processes.
  9. Allen City Hall

    Allen wins prestigious government finance award

    MARCH 31, 2021 - The City of Allen has continued its winning streak, earning a prestigious national finance award for the 21st year in a row.
  10. professional headshot of Pete Phillis

    New Chief Financial Officer hired

    APRIL 29, 2021 - The City of Allen has hired Pete Phillis, an accomplished financial manager with more than 28 years of experience.

GOAL 2: Safe and livable community for all

Allen should uphold its reputation as a family-friendly community and a preferred place to live in the DFW metroplex. This includes maintenance and expansion of its trail system, maintenance and enhancements of Allen community/recreation centers, maintenance and upgrade of the City's infrastructure and facilities.

Allen should also maintain and enhance its place as one of the safest cities in Texas.

  1. City of Allen logo

    Rolling Hills Park moves forward with planned upgrades and expansion

    MAY 13, 2022 - Council approved a $1,766,267 contract for the renovation of Rolling Hills Park. The existing park property combined with the purchased park property will transform Rolling Hills Park into over three acres of usable park acreage.
  2. Photo of new treadmill equipment at Don Rodenbaugh Natatorium

    New cardio equipment coming to Allen recreation centers

    MAY 11, 2022 - The new purchases include ellipticals, upright bikes and recumbent bikes at Don Rodenbaugh Natatorium and Joe Farmer Recreation Center, as well as treadmills, ellipticals and recumbent bikes at Allen Senior Recreation Center.
  3. Digital rendering of the exterior front of future Fire Station 6

    Contract awarded for construction of Fire Station 6

    MAY 11, 2022 - Council approved a construction contract for Fire Station 6 in the amount of $11,247,190. Station 6 will have an older nostalgic firehouse design, styled with New England architecture, decorative windows and folding doors.
  4. Front cover of Parks and Open Space Master Plan

    Parks and Open Space Master Plan update

    FEB. 25, 2022 - Allen Parks and Recreation Director Kate Meacham gave an update to Council on the Parks and Open Space Master Plan. The document is built on community input to help staff identify and address community needs over the next 10 years.
  5. Nice photo of Allen Police Department administration building

    Secure parking features approved for Allen Police Headquarters

    FEB. 25, 2022 - Council members approved a $600K construction agreement to install parking lot walls and fencing at Allen Police Headquarters. The design creates increased security for employees while maintaining public access and parking.
  6. Digital rendering of new inclusive play structure improvements planned for Bethany Lakes Park

    Council approves Inclusive Improvements for Bethany Lakes Park

    ?FEB. 11, 2022 - Allen City Council approved inclusive improvements for the play equipment at Bethany Lakes Park. These new improvements to Bethany Lakes Park will bring greater ease of accessibility to more Allen residents.
  7. Artist rendering of modern recreation facility with glass rotunda and wide welcome deck

    New renderings of Terrell Recreation Center revealed

    OCTOBER 15, 2020 - Allen Parks & Recreation is sharing a glimpse inside the future Stephen G. Terrell Recreation Center.
  8. Project LIFE logo

    VIDEO: Allen City Television debuts "Project LIFE"

    APRIL 29, 2021 - A new, monthly video series highlights projects and updates from Allen's Parks and Recreation Department.
  9. five people stand outdoors holding colorful trail signs

    Find your way with new trail signs!

    FEBRUARY 3, 2021 - Allen Parks Foundation unboxed 22 new trail signs to be placed at trail intersections this month.
  10. motorcycle officer

    Allen named #2 safest large city in Texas

    DECEMBER 14, 2020 - Allen was one of 39 large cities with a population over 100,000 included in the report, which factored in the level of reported crimes, as well as their relative severity.

GOAL 3: Vibrant community with lively destinations and successful commercial centers

Our City should have an "Allen" sense of place and its own identity known by residents. The Allen Downtown should be developed as a major community and regional destination that has a "unique" draw that is distinctive from other regional downtowns. In addition, Highway 121 should be developed as a major community and regional destination, older commercial centers should be redeveloped, and Allen Event Center should be maintained and enhanced as a successful asset contributing to our Allen community.

  1. Digital rendering of indoor playground at Stephen G Terrell Recreation Center

    New indoor playground design and installation approved for Stephen G. Terrell Recreation Center

    MAY 13, 2022 - City Council authorized a $1,227,626 contract for the design, fabrication and installation of an indoor playground at Stephen G. Terrell Recreation Center.
  2. City of Allen logo

    Allen Gateway development is moving forward, with technical tweaks

    JAN. 13, 2022 - Katy Trail Ice House, Plush Suites and North American Properties are among the developers currently committed to the 75-acre Allen Gateway, a mixed-use development coming to the south side SH 121 at Exchange Parkway.
  3. Vinum 55 logo

    Zone amendment and permit approved for new winery, Vinum55

    FEB. 25, 2022 - Councilmembers unanimously approved a Zone Amendment and Specific Use Permit for a new winery in Allen Central Business District.
  4. Allen Americans hockey player preparing to knock the puck into the goal during a game

    City of Allen and Allen Americans agree on new long-term lease

    FEB. 11, 2022 - Credit Union of Texas Event Center will continue to be the home of the Allen Americans Professional Hockey Club. Councilmembers unanimously approved a new five-year license agreement through the 2026-27 season.
  5. Digital rendering of new play structures to be installed at Greenville Heights Park

    New playground coming to Greenville Heights Park

    JAN. 11, 2022 - The 16-year-old playground equipment will be replaced with colorful play structures complete with slides and climbing features. The project is expected to kick off in late spring 2022 and will take approximately one month to complete.
  6. Historic preserved home located in Downtown Allen

    Downtown Steering Committee reveals plans for feedback opportunities, community planning

    NOV. 12, 2021 - Allen’s Downtown Steering Committee, led by resident volunteers, gave its first-year update to City Council. The group recently completed Phase 1 of its work to develop a new vision for downtown.
  7. Artist rendering of an urban development with offices, shops and boardwalk-style restaurants

    Class A office space, entertainment venue planned for "The Farm"

    JUNE 1, 2021 - The Farm in Allen will embrace the property’s natural beauty with a 1.5-acre lake, over 2 ½ miles of hike and bike trails, a 16-acre greenbelt along Watters Creek and four additional park areas.
  8. five-story glass-walled office building at sunset

    Pillar Commercial acquires One Bethany East

    JUNE 1, 2021 - The five-story 120,000 SF office building is home to anchor Credit Union of Texas, Boss Fight Entertainment, and Verado Energy.
  9. 7 men in suits hold shovels at groundbreaking ceremony

    Construction begins on "The Farm in Allen"

    APRIL 7, 2021 - The new 135-acre mixed-use project will bring retail, restaurants, office and a hotel to the intersection of the Sam Rayburn Tollway and Alma Drive.
  10. brick event center with glass rotunda on a sunny, blue sky day

    Allen Event Center plans upgrades, repairs

    MAY 13, 2021 - Money-saving upgrades, audiovisual improvements and cosmetic repairs will soon begin at Allen Event Center.

GOAL 4: High-performing City team providing resident-focused services

Allen should hire, develop and retain a top-quality City workforce and have stable and visible leadership in City government. Allen should work as a team, with Mayor/City Council, city managers, directors, supervisors and staff working together and respecting their respective roles. The City's organizational culture should be maintained and enhanced to emphasize professionalism, results and performance accountability. This includes developing effective and usable performance metrics for evaluating the service performance and the value to the Allen community, along with proactive City communication policies, strategies and tools to inform the community.

  1. Mayor Fulk pictured with Shellie Taylor and Georgina Flores

    Public Safety Telecommunicators Week, special recognition for Georgina Flores

    APRIL 15, 2022 - Mayor Fulk proclaimed April 10-16 as Public Safety Telecommunicators Week. Communications Manager Shellie Taylor also recognized Communications Technician Georgina Flores for receiving two Lifesaving Awards.
  2. Mayor Fulk pictured with members of Allen Animal Services staff

    Animal Shelter Advisory Board gives annual report

    APRIL 15, 2022 - Allen Animal Shelter welcomed two new programs in 2021. Community support helped enhance facility services, and monetary donations provided more assistance for sick and injured animals in the shelter's care.
  3. City of Allen marketing team members pictured with their TRAPS Award for the Discover LIFE in Allen

    Marketing staff bring home statewide awards

    FEB. 25, 2022 - Allen Parks and Recreation received one local and several state level recognitions this month, including three separate awards for an individual staff member and one statewide award.
  4. Photo of the laser-equipped van to be contracted for street assessments in Allen

    Streets, alleys to be assessed Citywide

    JAN. 11, 2022 - A laser-equipped van will travel more than 660 miles of Allen streets and alleys to evaluate road conditions and help prioritize future repairs.
  5. Two men in reflective safety vests with text that reads &#34Allen at Work&#34

    VIDEO: Vactor trucks, grease traps, water tests – oh my!

    MAY 21, 2021 - The City of Allen celebrated Public Works Week by highlighting three crews who protect Allen’s waterways, pipes and drinking water.
  6. man configures large touchscreen monitor

    VIDEO: 2020 Excellence in PRIDE Winners announced

    APRIL 16, 2021 - Five City employees were honored for their exceptional service in Allen's annual appreciation awards.
  7. Sprinkler spraying grass

    Contracts approved for smart water meter infrastructure

    DEC. 16, 2021 - A citywide transition to smart water meters will begin next summer following a series of unanimous votes by Allen City Council. The new system offers near real-time water use information, equal billing intervals and a customer portal.
  8. firefighter in medical mask stands next to vehicle as driver gives thumbs up

    VIDEO: Allen Fire Department administers final COVID-19 shot

    MAY 6, 2021 - Allen Fire Department ended COVID-19 vaccine hub operations after vaccinating more than 50,000 individuals and administering nearly 100,000 shots.
  9. Allen Police officer speaking to a driver

    Allen Police Department recaps first year using SPIDRTech software

    FEBRUARY 25, 2021 - New software enhances communication between Allen Police Department and the people they serve.

GOAL 5: Engaged and connected Allen community

Allen should have varied opportunities for community involvement. We should celebrate Allen's cultural growth by supporting community events and festivals. City programs should be responsive to the needs of Allen's diverse community. Allen should foster and advance collaboration and partnerships with existing institutions and businesses. Community cohesion should be promoted through engagement activities.

  1. Keep Allen Beautiful employee Josue Diaz sorts through donated bags of shoes and clothing

    Honoring Hometown Generosity

    APRIL 28, 2022 - Three Allen elementary schools were honored for their efforts collecting shoes for children and families in need. The collection was part of the Reuse-A-Shoe program hosted by Soles4Souls.
  2. Community members sit at a discussion table during a downtown visioning workshop

    Working together on a vision for downtown

    APRIL 1, 2022 - In March, the Downtown Steering Committee hosted a 'Design Weekend' where community members worked together to find shared goals for the future of the downtown area.
  3. Group of adults poses for selfie photo in City Hall rotunda

    “Better together”: Ad hoc committee presents findings, recommendations for full community engagement

    NOV. 11, 2021 - A committee formed by Allen City Council has identified key ways to make Allen more welcoming and engaging to people of all backgrounds.
  4. allen public library auditorium

    Cultural programming goes virtual at Allen Public Library

    MAY 14, 2021 - Allen Public Library brought treasured cultural programming to residents in a new way during the COVID-19 pandemic.
  5. glass doors mark the entrance to Allen City Council Chambers. the city seal is embossed on the doors

    Allen adopts diversity, equity and inclusion policy

    APRIL 16, 2021 - A committee formed by Allen City Council will spend several months exploring ways to enhance diversity, equity and inclusion efforts in Allen.