The City uses social security, driver's license, and credit reporting agencies to verify customer identities when accounts are opened. Your driver's license or other government I.D. must be uploaded to your account through Citizen Self Service. The City reports customer debt to credit reporting agencies if accounts are closed and final balances are not paid in full. This can impact an individual's credit rating for up to seven years.
Residents moving within Allen must submit a Transfer Service Request Form to transfer utility service from one home to another. Trash and recycling carts must remain at the original residence and should be secured (preferably in the garage) prior to moving. A fee for each missing cart will be charged to resident's final utility bill.