Utility Billing

The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Services Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis.

Senior Discount Available for Residential Trash Service


The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Please read notice of implementation and application to see about eligibility. The application is on page 2.
  1. NTMWD #MoreThanWater

    NTMWD Discusses Top Drivers of Wholesale Water and Wastewater Rate Increases

    North Texas Municipal Water District (NTMWD) representatives recently updated Allen City Council on the factors driving wholesale rate increases for water and wastewater services. Read on...
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