Initiating / Cancelling Service

Customers must contact Utility Billing before they initiate or transfer utility services with the City of Allen. Trash and recycling services are linked to water/sewer services and begin automatically when a new water account is opened. To contact a Utility Billing Customer Service Representative, call 214.509.4560 or email coautilities@cityofallen.org.

Moving to Allen


New residents must complete a New Service Request Form and submit a $50 deposit to initiate service. The initial deposit can be deferred to the first month's bill upon request. Residents may submit the service request form to coautilities@cityofallen.org or fax to 214.509.4567. Forms may also be mailed or taken in person to City Hall, 305 Century Parkway.

The City uses social security, driver's license, and credit reporting agencies to verify customer identities when accounts are opened. The City reports customer debt to credit reporting agencies if accounts are closed and final balances are not paid in full. This can impact an individual's credit rating for up to seven years.

New Resident Information


If you're new to Allen, see our New Resident Brochure and use the links below to access other useful information:

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Moving Within Allen


Residents must submit a Transfer Service Request Form to transfer utility service from one Allen home to another. All trash and recycling carts must be secured prior to moving. The City recommends storing them in the garage. Trash and recycling carts must remain at the original residence. A fee of $75.59 per missing cart will be charged to resident's final utility bill.

Canceling Service

To disconnect service, residents must contact Utility Billing and speak directly to a Customer Service Representative. Residents may call 214.509.4560 or visit City Hall. Service cannot be canceled online or by form. Only those authorized on the account may cancel service.